5 Questions to Ask an Home Care Agency

Home Care in Guelph

When looking into a home care agency, you may have a number of questions. Most people don’t have direct Home Care in Guelphexperience with any type of in-home care service, either for themselves or a family member. As a result, it’s a good idea to ask as many questions as necessary so that you know you’re making the right decision.

Below are five questions you should ask a home care agency before hiring a caregiver for your elderly family member.

1. What kind of qualifications or experience do you require of your employees?

Some home care providers may have little experience, but most agencies offer training to help improve their skills. If they require a significant amount of experience among the caregivers, it will benefit your loved one tremendously.

2. How do you supervise your caregivers?

Some home care agencies provide training and quality assurance calls and visits to their clients.  These steps make sure their clients have the right level of support and that the caregivers are placing the needs of the client first.

3. Will the same caregiver work with my loved one?

It’s difficult to maintain consistency when a different care provider is showing up every other day. Nontheless, they make every effort to make sure their clients have the same caregiver to ensure consistency and comfort.

4. What kind of background does the company have?

Is the agency licensed? Have they been in business for a long time? What is their mission statement or business philosophy?  An agency that has a solid reputation will have numerous positive reviews from previous clients and their family members.

5. What happens if the elderly client is not comfortable with the caregiver?

There may be times when the in-home care provider and the client have different personalities and don’t get along very well. The more time that a person spends working with another individual, the more important it is that they get along.  An agency may be willing to switch providers to maximize the quality of care.

If you or an aging loved one are considering home care services in Guelph, contact the caring professionals at Staff Relief Health Care 24/7 at 905.709.1767.

About Susan Di Michele

We have a team of dedicated healthcare professionals. We strongly believe in improving health and wellness of individuals, their families, and communities. Through nurturance, gentleness and compassion, our team strives to shine a light on what it takes to be role models of caring practice.
Our mission is to support a society in which respect for the rights and dignity of people is a practical reality in all areas of life, where discrimination is a thing of the past, and where a positive view of ill and aging people prevails. We strive to ensure that every individual is informed, supported and encouraged to embrace a lifestyle that has continued meaning, purpose and value. Together these actions genuinely empower and respect individuals’ abilities to make independent choices based on their personal interests, capacities and needs.
The most important of all is “CARE”. We care about the people we serve. Our focus is to treat everyone with respect and dignity they deserve. Our vision is to provide excellence in health care for all those we serve.

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