Promoting Excellence in Health Care Delivery – Richmond Hill

Staff Relief has implemented a project that is going to transform the care delivery to our clients, and the service delivery to our employees. By using a combination of advanced technology and Staff Relief employees’ human touch, we are looking to set high standards in health care delivery.

Staff Relief aims to establish a timelier, more efficient and consistent way of communicating with employees using advanced information technology as an enabler.

Our goals are to:

  • Improve the client and employee safety.
  • Improve client care outcomes.
  • Improve service efficiency.

Caregiver Internet Portal

  • All Staff Relief employees received personal authorized access to an on-line portal in order to view their schedules.
  • Client Care Plans can now be viewed on-line.
  • Using Google Maps integration, all employees can quickly find the best route for each assignment.
  • Visit Notes enable the entire care team to communicate effectively and in real-time. In turn, this enabled Staff Relief to be the most responsive to its clients’ needs.

Daily Schedule Reminders

All Staff Relief employees receive daily schedule reminders via email. An email is sent to all Staff Relief employees at 17:30 local time with a summary of their scheduled assignments for the next day.

Mobile Shift Verification and Telephony

In an effort to improve the accuracy of both payroll and billing, the electronic timekeeping system is used to verify when an employee arrives and departs from the client’s location. It also automatically updates and confirms the employee schedule. All employees sign in using a GPS enabled smartphone and/or telephone at the beginning of a shift, and sign out at the end of the shift to confirm the times of the shift.

About Susan Di Michele

We have a team of dedicated healthcare professionals. We strongly believe in improving health and wellness of individuals, their families, and communities. Through nurturance, gentleness and compassion, our team strives to shine a light on what it takes to be role models of caring practice.
Our mission is to support a society in which respect for the rights and dignity of people is a practical reality in all areas of life, where discrimination is a thing of the past, and where a positive view of ill and aging people prevails. We strive to ensure that every individual is informed, supported and encouraged to embrace a lifestyle that has continued meaning, purpose and value. Together these actions genuinely empower and respect individuals’ abilities to make independent choices based on their personal interests, capacities and needs.
The most important of all is “CARE”. We care about the people we serve. Our focus is to treat everyone with respect and dignity they deserve. Our vision is to provide excellence in health care for all those we serve.

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