Excellence in Health Care

Clients as leaders in health care

We honour our clients’ uniqueness, preferences, values and beliefs. We strive to provide care based on empowerment and respect for the client’s autonomy, voice, self-determination, and participation in decision-making.

Accessibility

We are committed to providing superior care to our clients 24 hours a day 7 days a week.

Timeliness

We promptly respond to our clients’ needs, preferences and concerns. We honour our clients’ values and prioritize care according to their perspectives and strengths.

Responsiveness

We offer care that is responsive to our clients’ wishes, values, priorities, perspectives, and concerns. We provide equal opportunities for care and services, and avoid preferential treatment and neglect. We strive to be accommodating and flexible in order to provide the most appropriate response and care to our clients.

Continuity and consistency of care

We are committed to enhancing the care delivery by creating and following individualized client care plans that reflect the clients’ needs, values, preferences and goals.

Exceptional health care providers

We pride ourselves in hiring qualified Registered Nurses, Registered Practical Nurses and Personal Support Workers. We conduct rigorous multi-stage screening of applicants, including vulnerable sector screening, medical clearances, employment history verification, education verification, and reference verification. We personally interview and select qualified candidates who are committed to providing safe, competent, compassionate and ethical care to all concerned. By providing ongoing support, training and professional development opportunities to our health care providers, we promote learning, professional integrity and, ultimately, improve client care.

Quality Improvement and Risk Management

We are committed to ensuring that all health care providers possess the required level of knowledge, skills and judgment in order to offer care in a safe and ethical manner. We adjust care practice approaches and care plans in order to improve quality from the client’s perspective. As a part of an ongoing training and professional development, all health care providers are supervised and supported to identify areas of improvement.

Electronic health records

By using a combination of advanced technology and our health care providers’ human touch, we:

  • improved care outcomes through safer, more accurate and complete information shared among all health care providers;
  • improved security of confidential health information through modern, encrypted data protection systems;
  • established a timelier, more efficient and consistent way of communicating with health care providers and offering excellent care.

Our Promise

We are committed to ensuring that every client is informed, supported and encouraged to embrace a lifestyle that has continued meaning, purpose and value. Together these actions empower and respect our clients’ abilities to make independent choices based on their personal interests, capacities and needs.

Contact us for care

For more information about our services, call 905-709-1767 or contact us.