Frequently Asked Questions
Common questions about our services
We understand that care needs can be urgent. In many cases we can arrange service from same day to within 24 hours of the initial consultation. Our team works efficiently to assess both your needs and values the importance of continuity of care. For specialized care requirements or unique requests, the timeline might slightly vary, but it is always a priority to arrange support as quickly as possible.
Our team includes experienced caregivers, certified personal support workers, and registered healthcare professionals who are carefully selected for their skills, compassion, and commitment to quality care. The screening process ensures that our team meet the same qualifications as governed by the Ministry of Long-Term Care as well as dementia specific training to accommodate those with memory impairment.
The cost of care can vary depending on the type of services and post-secondary degree/diploma requested, however it is discussed during the initial exploratory call, in advance of moving forward with detailed service plan and scheduling care. Costs for personal care can often be HST exempt and are discussed during the initial exploratory call. As an eco-friendly organization itemized invoices are electronically sent b-monthly to either client, family, insurance provider, or organization as requested. There are no administrative fees, contractual commitments, or cancellation fees as we understand healthcare needs can change quickly.
Registered Nursing services can include medication management, wound care, and health monitoring. Services can be arranged on a short term basis to address acute needs, or long term ensuring continuity of care.
In-Home Care
Staff Relief Healthcare operates 24/7 to ensure timely support of our Clients and Team, however, to meet compliance under Ontario’s Personal Health Information Protection Act permission must first be granted to initiate a service, which can then be actioned within 24 hours of initial inquiry.
Yes, there is no minimum commitment or contracts when choosing to work with Staff Relief Healthcare. Services can be arranged for one time support, on-going, or for short durations and can be cancelled or extended easily by calling or emailing the 24/7 Coordination Team.
Yes, our Team meets the requirements as governed by the Fixing Long-Term Care Act, 2021. In addition to meeting the requirements Staff Relief Healthcare can also support longer term solutions, or specialized positions and roles.
Homecare services include assistance with activities of daily living such as bathing, dressing, grooming, meal preparation, medication reminders, light housekeeping, mobility support, and companionship. We customize our services to meet each client’s unique needs and preferences.
Specialized In-Home Care Services
Services include medication management, wound care, and health monitoring.
Staff Relief requires no commitments for frequency of weekly visits. Services can be scheduled based on your needs- from a few hours a week, daily visits, up to 24 hours per day.
Yes, personal care is often tailored to combine with other services like subsidized care through Ontario Health atHome, or Families personal schedules.
Dementia care focuses on routine and continuity of care, paired with a gentle persuasive approach.
Yes, care plans evolve and needs change. Our Coordination Team is available 24/7 to cancel or modify scheduled care with no additional fees or penalties.
Yes, outings, events and supporting appointments are part of the service.
It focuses on comfort and quality of life rather than curative treatment.
Yes, emotional support and practical support is provided for families. Our 25+ years serving in the industry can provide valuable insight into other services unrelated to Staff Relief Healthcare.
Specialized On-Site Services
Staff Relief Healthcare operates 24/7 to ensure timely support of our Clients and Team, however, to meet compliance under Ontario’s Personal Health Information Protection Act permission must first be granted to initiate a service, which can then be actioned within 24 hours of initial inquiry.
Yes, care can be arranged for short durations as needed.
Yes, our Team meets the requirements as governed by the Fixing Long-Term Care Act, 2021. In addition to meeting the requirements Staff Relief Healthcare can also support longer term solutions, or specialized positions and roles.
Yes, services can be long term to support continuity of care, there are no penalties or fees for cancelation which can be done 7 days a week, holidays and weekends included.
We respond as quickly as possible based on availability and skill set. Having pre-existing contingency plans in place can also help expedite response time.
Yes, all staff meet the standards of Ministry of Long-Term Care including resident rights, infection control, certifications and licenses.
On-Site Care
Yes, services can be long term to support continuity of care, there are no penalties or fees for cancelation which can be done 7 days a week, holidays and weekends included.
We respond as quickly as possible based on availability and skill set. Having pre-existing contingency plans in place can also help expedite response time.
Yes, all staff meet the standards of Ministry of Long-Term Care including resident rights, infection control, certifications and licenses.