Hear From the Families We Support

Choosing care for a loved one is an important decision, and trust plays a vital role in that process. Over the years, Staff Relief has had the privilege of supporting individuals and families across Ontario with compassionate, dependable care. Read what our clients and their families have to say about their experiences and the difference our caregivers have made in their lives.

Thank you so much for assigning Aminat and Miriam to my Mother care. Both of these women are outstanding caregivers. If Miriam hadn’t been able to get my Mom up and ready, and if Aminat hadn’t been able to assist her in getting in and out of the wheelchair, taxis, etc., we would not have been able to get Mom to the medical appointment today. I am not exaggerating. I would not have been able to manage on my own, and Mom would have missed extremely important medical attention. they were also able to provide very valuable feedback regarding how she has been recently, which contributed to the validity of the assessment.

Claudia T

I spoke with Robert and Russell multiple times on the phone. They were genuinely concerned about matching the appropriate PSW to my mother who has been diagnosed with dementia. Robert was very thorough, asked important questions and he followed up to make sure we were satisfied with their services. It was evident I made the best choice for my mother. I will definitely use their services again in the near future.

Vasiliki P

I just want to say I would recommend Staff Relief Health Care Services for anyone in need of a support worker. They met my needs last minute and we’re able to get me a support worker at 11 PM who met and fit my criteria for my unique situation. They listened to what my needs were and gave me a PSW who fit those needs. I give them a 5 star rating for customer satisfaction and care.

Abe R.

I wanted to reach out to thank you for the service you and your organization provided for my mother in her final month of living.

Although you may hear this from many clients, we honestly couldn’t have navigated this without you, and I mean that sincerely.

Abi, Linda, Pat, Kamalpreet, were people that I met, and I will tell you that Abi and my mom had a great connection – she is a sweet and caring individual. I will also tell you that Pat sat by her bedside all night on her last night… she provided a level of care that allowed us peace of mind that my mother did not feel alone in her final days.

Jason T.

We are very satisfied with the care!  Komal is very kind and attentive to my dad.  She notices the small details day to day and always tries to accommodate and adjust to how he is feeling.

Patti D.

We are very happy with the care.  Georgina in particular has been absolutely wonderful. Not only does she look after my Dad but she is a great support for my Mom, who really appreciates everything she does.  

All the staff have been wonderful, from Diya to Mercy and the others who have stepped in to help. As well, the support from the Scheduling team has been excellent – always clear, timely and kind communication.  

  It’s been a challenging year working through my Dad‘s new health needs (and therefore the help my Mom’s needs) and we cannot thank you enough for all the support!

Amber B.

Our elderly parent was in the hospital and for a number of reasons we needed round the clock 1-to1-care to help our parent recovery quickly and safely. We called Staff Relief and they were able to provide qualified care to augment hospital services within hours!

We met with the Staff Relief members daily, they worked well with hospital staff, and were very well qualified and reliable in providing the care we requested.

M Vogel

Staff Relief has helped our family tremendously during a very difficult time. The personal support worker’s have all been kind, punctual and helpful. Customer service is 5-star. Robert, Russell and the Staff Relief team have always been attentive and prompt with any replies and assistance to our needs and schedule changes.

I strongly recommend Staff Relief.

Katie W

My husband and I have been involved with Staff Relief for night time PSWs for 18 months now. We could not ask for better communication and organization that Staff Relief has provided us.

Thank you so very much for your excellent help.

Thank you,

Helen and George B

EXCELLENT
Google star 1Google star 2Google star 3Google star 4Google star 5.0.6
Based on 110 reviews
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Sara Abdul Hamid profile picture
Sara Abdul Hamid
40 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
​Highly recommend Staff Relief Health Care Services! The team is extremely supportive, professional, and efficient. It is a absolute pleasure working with them.
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Pula g profile picture
Pula g
57 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I have been working with Staff Relief for the past five years, and I appreciate the opportunities they have given me to work with different clients and build my experience as a Personal Support Worker. The office staff are professional, respectful, and always try to assist when I have questions or scheduling concerns. Working here has helped me grow in my career, and I enjoy providing quality care to the clients I serve. Thank you to the team for your continued support. P, Goodman.
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Heather Gauthier profile picture
Heather Gauthier
59 days ago
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Manpreet is an excellent PSW .
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MK profile picture
MK
61 days ago
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I’ve had a great experience working with Staff Relief Healthcare as a Personal Support Worker. Jyoti guided and encouraged me throughout the hiring process. The team is supportive, professional, Scheduling is flexible, thank you to Karamveer, for always being organized and responsive.
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Maine Portland profile picture
Maine Portland
73 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I have had an incredibly positive experience with Staff Relief Healthcare Services Inc. The communication with leadership is excellent, and they truly care about their clients. My caregiver’s professional skills provide outstanding, high-quality care every single day. We have built a wonderful cooperative caregiving’s experience relationship, and I am deeply grateful for her support and the agency's professionalism. Highly recommend their services! Jean Paul R. Client/Patient of the Staff Relief Healthcare Services Inc. Ottawa, ON Canada
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sue b profile picture
sue b
385 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Graham has gone above & beyond to provide care to my friend who requires a PSW when out & about. The PSWs are patient & reliable. Thank you!!
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Abe rubin profile picture
Abe rubin
544 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I just want to say I would recommend Staff Relief Health Care Services for anyone in need of a support worker. They met my needs last minute and we’re able to get me a support worker at the eleventh hour who met and fit my criteria for my unique situation. They listened to what my needs were and gave me a PSW who fit those needs. I give them a 5 star rating for customer satisfaction and care.
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Stacy Mitchell profile picture
Stacy Mitchell
547 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff Relief is an excellent operation, very attentive and responsive to changing requirements for our daughter.
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cindy thornton profile picture
cindy thornton
547 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Great caring staff and communication was outstanding. Will definitely use them again , in the future.
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Helen and George Brcko profile picture
Helen and George Brcko
547 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
My husband and I have been involved with Staff Relief for night time PSWs for 18 months now. We could not ask for better communication and organization that Staff Relief has provided us. Thank you so very much for your excellent help.
Posted on Google Google
M Vogel profile picture
M Vogel
550 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Our elderly parent was in the hospital and for a number of reasons we needed round the clock 1-to1-care to help our parent recovery quickly and safely. We called Staff Relief and they were able to provide qualified care to augment hospital services within hours! We met with the Staff Relief members daily, they worked well with hospital staff, and were very well qualified and reliable in providing the care we requested.
Posted on Google Google
Vasiliki Papademetriou profile picture
Vasiliki Papademetriou
770 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I spoke with Robert and Russell multiple times on the phone. They were genuinely concerned about matching the appropriate PSW to my mother who has been diagnosed with dementia. Robert was very thorough, asked important questions and he followed up to make sure we were satisfied with their services. It was evident I made the best choice for my mother. I will definitely use their services again in the near future.
Posted on Google Google
Graham Scott profile picture
Graham Scott
935 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
On very short notice we used the service for two weeks. the response was all you could ask for. the two staff people were friendly and very responsive to our needs and generous with their time. I would use the service again without question.
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Katie Waks profile picture
Katie Waks
1017 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff Relief has helped our family tremendously during a very difficult time. The personal support worker's have all been kind, punctual and helpful. Customer service is 5-star. Robert, Russell and the Staff Relief team have always been attentive and prompt with any replies and assistance to our needs and schedule changes. I strongly recommend Staff Relief.
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Stephen Lecker profile picture
Stephen Lecker
1075 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff Relief is without question a 5-Star service. Rob and his team were able to quickly help in a difficult and time sensitive situation, and provide excellent care, making a tough time much easier. It's great that I can lean on them again in the future in need be.
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Rosalie Moscoe profile picture
Rosalie Moscoe
1241 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Adoke, PSW was amazing. She was attentive, caring and helped me enormously after my accident and following, fractured knee. I couldn't have gained most of my independence without her. She was kind and caring. Thank you. Your staff also was attentive, efficient and very helpful. Your caring approach is very much appreciated.
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Linda Piscione profile picture
Linda Piscione
1314 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
What a fantastic service for people in need of additional assistance with their family. If it wasn't for the wonderful dedication of the PSW that looked after my 91 year old Mother while she was in hospital and after she left hospital, we would've lost her for sure. I would recommend this company to anyone, especially given the lack of assistance for people in hospitals right now. Such great care they are taking of my Mom
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Markus Bussmann profile picture
Markus Bussmann
1316 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
A couple of years ago Staff Relief came through quickly with help for my mother, under challenging circumstances; and more recently was very quick to respond to a request for a receipt for those services. I'm impressed.
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anita mason profile picture
anita mason
1357 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I have used staff relief to care for my mother-in-law who suffered from dementia, as well as my elderly father, and have always been impressed by their professionalism and the quality of care they provide. Knowing that a vulnerable loved one is in good hands is invaluable, and I would not hesitate to recommend their services to anyone.
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Chander Mohan profile picture
Chander Mohan
1370 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Amazing job guys. I really appreciate the service that you providing and i have been getting the service for more than a year and it was amazing. I really appreicate you guys Rob, Russ and Oleg Thank you
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Susan L profile picture
Susan L
1416 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff Relief helped us at a very difficult time. They really came through for us and we are very grateful for their assistance. With short notice they were able to find us the help we needed. They were very flexible with our changing requirements.They were empathetic and responsive. We highly recommend them. Thank you, Staff Relief!
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Chrissy Saulnier profile picture
Chrissy Saulnier
1484 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
This was one of the best experiences we have had with a home care company, they were very devoted to our family's needs. We had 24 hour care at one point for our loved one and all the caregivers were excellent and very reliable. Thank you.
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Lauren Feldman profile picture
Lauren Feldman
1516 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Unbelievable support on such short notice. Staff was incredible and we felt more than confident leaving our loved one with our caregiver. Will definitely use this service again and highly recommend!!!
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Kashif Pirzada profile picture
Kashif Pirzada
1530 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Great company, was able to quickly arrange support services for an elderly relative. They were very helpful, professional and easy to communicate with. Would highly, highly recommend.
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Andrea Friesen profile picture
Andrea Friesen
1539 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
It was extremely important to mom and I that we could care for my father, her husband Robert, at home throughout his palliative care and passing. When my mother Norma suffered a catastrophic stroke earlier this spring, Staff Relief again supported my family to care for mom at home. The personal support team was absolutely exceptional, caring, compassionate and professional throughout. We are eternally grateful, thank you all, Andrea Friesen
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Fillis Sturm profile picture
Fillis Sturm
1595 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
We were very pleased with the services provided by Staff Relief - The various PSWs assigned to care for our friend provided excellent and professional care. We also appreciated the support we received in our interactions with the Hendelman’s.
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Jen B profile picture
Jen B
1757 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
The team at Staff Relief were organized, professional and a pleasure to work with. I hired them to covid test a large group for an event and they were absolutely wonderful! Cannot say enough how great they all were. Thank you!
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Jordan Lass profile picture
Jordan Lass
1810 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff Relief was able to provide our family with the care we needed in a critical moment, backed by the highest level of customer service. When we needed care for a covid positive family member, the Staff Relief team took care of everything on very short notice, providing trained and equipped personal support workers around the clock, and PPE for our family so we could get on site. They worked with us to meet the evolving needs in a challenging situation, and the customer service throughout the process was exceptional. The services provided and care received were tremendous.
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Toni Repath profile picture
Toni Repath
1826 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I was referred to Staff Relief through a friend and Miriam was provided to us as a caregiver for my father. Although our time together was very brief, our experience was exceptional! She treated my father with respect and dignity and supported our family through a very difficult time. Thank you for sending us such quality staff with a very short lead time. I will not hesitate to recommend your service to others.
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Sara Levine profile picture
Sara Levine
1845 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Staff relief is great! I’d highly recommend them for any health care needs. Their dedication to their clients needs does not go unnoticed!
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A.C. profile picture
A.C.
1858 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I am very pleased to report on a recent wonderful experience with Staff Relief. We asked the agency to find a nurse to assist with post surgical care of a family member. Within a short time frame, they found a highly professional nurse who had direct experience with the type of surgery and relevant post surgical care. The nurse patiently went over post surgical care issues that were not well understood based on information from the hospital surgical team upon discharge. She provided relevant positioning, answered a lot of questions and even worked with our family member to generate a medication and exercise schedule for the weeks to come. Our family member was incredibly grateful to have had this support after being discharged in the COVID environment. It made a world of difference with confidence going forward.
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Sharona A profile picture
Sharona A
1896 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
Thank you Staff Relief for providing us with a Night Nurse to support us with our newborn daughter. Before the night nurse came out, we had the opportunity to meet her over a zoom video call and feel comfortable with the placement. Our night nurse was very qualified and also assisted with some light housework which was especially helpful during my recovery from giving birth. We were also a bit apprehensive of bringing someone into our home during the COVID-19 pandemic but felt very comfortable with the rigid protocols that staff relief has in place. We are glad that we got referred to this company and would gladly refer Staff Relief to our friends and family!
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Sarah Brown profile picture
Sarah Brown
1915 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
We had the most incredible experience working with Staff Relief. We contacted them regarding hiring a night nurse. They listened to our needs and then they worked tirelessly to find the most perfect fit for our family. They took the burden of finding the appropriate person off us during a time when we were too busy to take on the task. The nurse they found was kind and caring and allowed our family much needed rest. Staff Relief continued to check up on us frequently and communicated any feedback on our behalf. In addition, during COVID, their safety protocols were unprecedented. We would definitely use their services again!
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Jason R profile picture
Jason R
2109 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
I called on Staff Relief to take care of my aging mother. We needed care for her so she could stay at home. Staff Relief treated my mother with such amazing care and dignity, we could not be more pleased. The service I received was exceptional, I would highly recommend!
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JARproperty profile picture
JARproperty
2110 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
We used Staff Relief to care for our parents living at the Main Street Terrace. The nurses provided wonderful care and were attentive to our needs. Our experience was quite positive and I have already recommended to within our network.
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debby SILVERBERG profile picture
debby SILVERBERG
2121 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5
A big thank you to Staff Relief and the whole team for helping me with my Mother. The turn around time was lightning fast and the care was amazing. I’d recommend their services to anyone who needs support for an elder loved one!!!