Our elderly parent was in the hospital and for a number of reasons we needed round the clock 1-to1-care to help our parent recovery quickly and safely. We called Staff Relief and they were able to provide qualified care to augment hospital services within hours!
We met with the Staff Relief members daily, they worked well with hospital staff, and were very well qualified and reliable in providing the care we requested.
Staff Relief has helped our family tremendously during a very difficult time. The personal support worker’s have all been kind, punctual and helpful. Customer service is 5-star. Robert, Russell and the Staff Relief team have always been attentive and prompt with any replies and assistance to our needs and schedule changes.
I strongly recommend Staff Relief.
My husband and I have been involved with Staff Relief for night time PSWs for 18 months now. We could not ask for better communication and organization that Staff Relief has provided us.
Thank you so very much for your excellent help.
Thank you,
Yes, all staff meet the standards of Ministry of Long-Term Care including resident rights, infection control, certifications and licenses.
We respond as quickly as possible based on availability and skill set. Having pre-existing contingency plans in place can also help expedite response time.
Yes, services can be long term to support continuity of care, there are no penalties or fees for cancelation which can be done 7 days a week, holidays and weekends included.
Yes, our Team meets the requirements as governed by the Fixing Long-Term Care Act, 2021. In addition to meeting the requirements Staff Relief Healthcare can also support longer term solutions, or specialized positions and roles.
Staff Relief Healthcare operates 24/7 to ensure timely support of our Clients and Team, however, to meet compliance under Ontario’s Personal Health Information Protection Act permission must first be granted to initiate a service, which can then be actioned within 24 hours of initial inquiry.
The cost of care can vary depending on the type of services and post-secondary degree/diploma requested, however it is discussed during the initial exploratory call, in advance of moving forward with detailed service plan and scheduling care. Costs for personal care can often be HST exempt and are discussed during the initial exploratory call. As an eco-friendly organization itemized invoices are electronically sent b-monthly to either client, family, insurance provider, or organization as requested. There are no administrative fees, contractual commitments, or cancellation fees as we understand healthcare needs can change quickly.
Our team includes experienced caregivers, certified personal support workers, and registered healthcare professionals who are carefully selected for their skills, compassion, and commitment to quality care. The screening process ensures that our team meet the same qualifications as governed by the Ministry of Long-Term Care as well as dementia specific training to accommodate those with memory impairment.
We understand that care needs can be urgent. In many cases we can arrange service from same day to within 24 hours of the initial consultation. Our team works efficiently to assess both your needs and values the importance of continuity of care. For specialized care requirements or unique requests, the timeline might slightly vary, but it is always a priority to arrange support as quickly as possible.